Our Vision

“To provide a diverse, thorough yet simple English service language testing suite to the world’s best hotels  that will measure exactly how well staff communicate with their guests, and provide a clear development road map to performance excellence”

Our Mission

To provide a standard hospitality language competence evaluation for all team members and all levels
To create a departmental vocational evaluation for each department with specific job related needs and skills
To use meaningful scoring systems covering all disciplines and areas of language communication, including Speaking and Listening
To make evaluation motivating, fun, rewarding yet highly useful
To offer value for money, a return on investment and a service which enables our customers to reach their goals and achieve excellence

TOEIH History

The Test of English for International Hospitality was created in 2007, in response to  a request by Four Seasons Resorts.
In developing the tests, we looked at other testing systems such as TOEIC, TOEFL, IELTS and Cambridge ESL and decided to design a system for all four competencies similar to TOEIC, but using material from the hospitality sector.

We delivered the first version of the TOEIH test to the Four Seasons in the same year, and never turned around! Since then, we have supplied the TOEIH test to an impressive number of hotels and hotel chains, including Marriott, Starwood, Six Senses, Orient Express and Accor.


Currently TOEIH works in three main areas:

  • During test development our team of specialists develop new tests and versions while monitoring hospitality market needs and issues. We make 3 new tests every year to ensure our customers always have a new version of the TOEIH for anyone who has taken the test before.
  • Our team of examiners work closely with the development team while getting feedback from our customers and marking Writing and Speaking tests on a daily basis as they are recorded and written by test takers.
  • During software development our specialists continuously improve the TOEIH online platform based on customers feedback and requirements.

TOEIH is the result of partnership between three existing brands

MEP was started in 2003 in response to the needs of hotels in SE Asia to improve their guest contact skills, particularly English language, communication and guest contact service procedures.

MEP creates and supplies five star training courses and service consultancy to hotels which covers all departments; F&B, Front Office, Spa, Housekeeping, Kitchen, Engineering and HR as well as management, sales, leadership and supervisory training.

MEP is proud to have been consulting on training and development with their partners including some of the world’s biggest and best brands, including Hilton, Accor, Marriott, Four Seasons, Sheraton, Shangri La, Mandarin Oriental, Le Meridien, Banyan Tree and Club Med.

This extensive background in service procedures, standards and methods has served us well in developing the TOEIH testing system in conjunction with Five Star Language and Inside Out Consultancy.

Five Star Language was started in 2011 to write English language training material, including text books, audio CDs, video lessons, and multi-media solutions for the hospitality sector.

In addition, the company provides language training to hotels and resorts around the world, using their own material .

The Five Star portfolio consists of three language courses, ‘Essential Language’, ‘Hospitality in Focus’ and in collaboration with MEP, ‘English for TOEIH’. The portfolio stretches beyond courses, with text books, language standards and material written on a case by case basis for hotels and hotel brands.

Five Star Language’s latest development is online learning material and blended learning programs using apps for IOS and Android that can be used alone or in conjunction with classroom sessions.

Five star language’s latest innovation is the development of an online learning platform, showcasing online material, blended with the production of learning programs, compatible with IOS and Android systems. Possible to use as an individual or part of a team.

Inside Out Training & Development was founded in May 2013 in Thailand in order to create an online testing platform, TOEIH online, that would better serve the customer’s needs to have a means to independently and conveniently test English language proficiency in combination with hospitality service skills.

Now hospitality organisations can perform skill tests anytime when individual staff are available, preventing conflict with their daily job activities and without the need to organise group sessions lead by hired specialists. TOEIH helps the world’s top hospitality organisations in their development process to improve staff-guest communication.

Inside Out Training and Development professionals originate from the UK and The Netherlands where they have extensive experience in real-time software automation, product development and e-learning applications.

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