MEP was started in 2003 in response to the needs of hotels in SE Asia to improve their guest contact skills, particularly English language, communication and guest contact service procedures.
MEP creates and supplies five star training courses and service consultancy to hotels which covers all departments; F&B, Front Office, Spa, Housekeeping, Kitchen, Engineering and HR as well as management, sales, leadership and supervisory training.
MEP is proud to have been consulting on training and development with their partners including some of the world’s biggest and best brands, including Hilton, Accor, Marriott, Four Seasons, Sheraton, Shangri La, Mandarin Oriental, Le Meridien, Banyan Tree and Club Med.
This extensive background in service procedures, standards and methods has served us well in developing the TOEIH testing system in conjunction with Five Star Language and Inside Out Consultancy.
Five Star Language was started in 2011 to write English language training material, including text books, audio CDs, video lessons, and multi-media solutions for the hospitality sector.
In addition, the company provides language training to hotels and resorts around the world, using their own material .
The Five Star portfolio consists of three language courses, ‘Essential Language’, ‘Hospitality in Focus’ and in collaboration with MEP, ‘English for TOEIH’. The portfolio stretches beyond courses, with text books, language standards and material written on a case by case basis for hotels and hotel brands.
Five Star Language’s latest development is online learning material and blended learning programs using apps for IOS and Android that can be used alone or in conjunction with classroom sessions.
Five star language’s latest innovation is the development of an online learning platform, showcasing online material, blended with the production of learning programs, compatible with IOS and Android systems. Possible to use as an individual or part of a team.
Inside Out Training & Development was founded in May 2013 in Thailand in order to create an online testing platform, TOEIH online, that would better serve the customer’s needs to have a means to independently and conveniently test English language proficiency in combination with hospitality service skills.
Now hospitality organisations can perform skill tests anytime when individual staff are available, preventing conflict with their daily job activities and without the need to organise group sessions lead by hired specialists. TOEIH helps the world’s top hospitality organisations in their development process to improve staff-guest communication.
Inside Out Training and Development professionals originate from the UK and The Netherlands where they have extensive experience in real-time software automation, product development and e-learning applications.