The TOEIH test is designed to be accessible for all test-takers from beginner to advanced, and makes use of multiple choice questions, pictures and recorded conversations to achieve this.
Although the overall model is similar to other tests, such as TOEIC, TOEFL or IELTS, it focuses on the specific vocabulary, expressions, register and tone suitable for service in the the hospitality industry.
The test is identical in form for all departments, roles and levels to provide a benchmark across the property for comparison. It uses images, dialogues and documents such as menus, room directories and hotel brochures to concentrate on hotel language.
Scores are calculated using accurate marking criteria, including fluency, meaning, accuracy, grammar, pronunciation, organization, coherency and other areas as detailed below.