About the TOEIH test in detail
The versatile TOEIH test evaluates all aspects of language competency in four different tests.
The TOEIH test is designed to be accessible for all test-takers from beginner to advanced, and makes use of multiple choice questions, pictures and recorded conversations to achieve this.
Although the overall model is similar to other tests, such as TOEIC, TOEFL or IELTS, it focuses on the specific vocabulary, expressions, register and tone suitable for service in the the hospitality industry.
The test is identical in form for all departments, roles and levels to provide a benchmark across the property for comparison. It uses images, dialogues and documents such as menus, room directories and hotel brochures to concentrate on hotel language.
Scores are calculated using accurate marking criteria, including fluency, meaning, accuracy, grammar, pronunciation, organization, coherency and other areas as detailed below.
Question Types and Tasks
Each language competency contains different type of questions.
TOEIH Online Software Features
TOEIH software has been built to make testing as easy as possible.
TOEIH tests are fully automated and guide you through the testing procedure. A progress indicator with a timer shows how long you have to listen, read or answer.
A test taker can see their overall progress in the test, and which questions have not been answered. In the reading and writing text you may skip questions and return later.
The moment a test-taker answers a question the page will automatically scroll to the next question without having to scroll down.
Full Page View
To see media easily and prevent the need for scrolling, the Writing & Speaking questions are displayed full page.
In some questions in the reading & writing tests, extra text can be opened with a click on the button to prepare for questions.
In the writing test a good answer may contain a minimum number of words. The word counter will save a lot of time counting!
Some speaking test questions give preparation time before the answer is spoken. The timer will show how much time you have left to prepare.
Speaking Test Mic
The built-in microphone may be dragged to any place on the screen & lights up when active. While speaking a coloured ring indicates signal strength.
Construction of the Test
Each competency test is split into 3 or 4 parts, each with a range of question types designed to evaluate different skills.
The Speaking test contains 4 sections
- 3 pictures to be described in 30 seconds to test organisation, fluency, vocabulary and grammar
- 20 short questions responding to guest requests, questions or comments to test grammar, pronunciation and register
- 3 longer speaking tasks dealing with a specific service encounter to test fluency, coherency, relevancy, pronunciation and grammar
- Two free speaking tasks of longer duration to evaluate the skills above
The Listening test contains 4 sections
- 10 pictures of scenes in the resort with one sentence descriptions to test vocabulary, meaning and detail
- 10 pictures, each with 4 sentences in multiple choice format designed to test responses to guest questions
- 5 dialogues to test overall meaning and detail comprehension
- 5 longer monologues to test overall meaning and detail comprehension
The Writing test contains 4 sections
- 3 pictures requiring a one sentence description to be written for each to evaluate vocabulary, meaning and grammar
- 2 longer answer passages responding to written enquiries to test an ability to deal with requests and demonstrate fluency, organisation and formal writing conventions
- 5 questions on two related texts to test direct meaning, details and vocabulary
The Reading test contains 3 sections
- 20 sentences with gap filling to test vocabulary, meaning and grammar
- 8 questions with gap filling each based on two longer texts designed to evaluate reading for detail, overall meaning and vocabulary
- 1 written answer of longer duration, for example a response to an inquiry or email, designed to test the ability to comprehend structure and organisation
- 5 questions on paired texts to test direct meaning, details and vocabulary